Quality Policy
Having 50+ Years of experience in the same industry, we recognize quality as a differentiator and that is why we ensure it remains our focal point for every aspect of business.
We ensure:
- We well document the process, so that the management philosophy is adhered across the level
- Use of IT aplication which enable us to respond to client as per the requirement
- We attract and retain best talent
- We provide regular training to our staff on current industry trends, latest designs etc., which enables us to provide a high level of customer satisfaction
Rejection Policy / Breakage Policy
As every customer is important to us and to ensure interest of every client we follow certain rules:
- In case of color differentiation, we accept the product back only if product do not have any scratches.
- In case of any color differentiation, due to any reason if tiles get wet, products ares not taken back.
- Seal broken packages/ loose products, are not taken back.
- We ensure a thorough checking of box packed products along with client. Any breakage happens during loading at customer's place, we do not accept back.
- We encourage our client's to read all terms and condition written on the box before using the product. In case of not following the terms, product is not taken back.
- We help clients in making calculation of requirement. Extra/left-out products are not taken back.
